lingerie subscription

Pretty & Spice Terms and Conditions


This website is operated by SBW Marketing Ltd (trading as Pretty & Spice). Throughout the site, the terms “we”, “us” and “our” refer to Pretty & Spice. Pretty & Spice offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Pretty & Spice is a trading name of SBW Marketing Limited, whose registered office is Kemp House, 152-16 City Road, London EC1V 2NX. Registered in England and Wales, Company No. 10804077. Not currently VAT registered. You can contact us by writing to us at

By visiting the Pretty & Spice website and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our website is hosted on and powered by They provide us with the online platform that allows us to sell our subscription products and services to you.

Section 1 – Contract information

An order submission represents an offer by you to purchase the products indicated within your order. It is not binding on us until we have accepted payment for that order. This means that if products are shown on the website but are not available or are incorrectly priced, or otherwise incorrectly described, Pretty & Spice shall not be obliged to sell you those products.

Section 2 – Intellectual property and right to use

Permission is granted to temporarily download one copy of the materials (information or software) on Pretty & Spice’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
  • attempt to decompile or reverse engineer any software contained on Pretty & Spice’s website;
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Pretty & Spice at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

Section 3 – Disclaimer

The materials on Pretty & Spice’s website are provided on an ‘as is’ basis. Pretty & Spice makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

Further, Pretty & Spice does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

Section 4 – Information and availability

We take care to ensure that the information on this website is up to date, accurate and complete and that the site does not experience any unplanned outages. However, due to the nature of the internet, disruptions, errors and delays may occur in the service at any time. This website is, therefore, provided in its present condition, without any guarantees or warranties of any kind. We do not accept liability arising from any inaccuracy or omission in the information or interruption in availability. We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall SBW Marketing Ltd (trading as Pretty & Spice), our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 5 – Personal information

Your submission of personal information through the store is governed by our Privacy Policy – please view our Privacy Policy page for details.

Section 6 – Online store terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 7 – Subscription products

Monthly lingerie subscription boxes may be purchased from Pretty & Spice by clicking on the box option you wish to purchase and completing your order. In order to subscribe you must register for an account and provide certain information as prompted by the registration form (see our Privacy Policy for the terms on which we process any personal data we collect from you, or that you provide to us). By subscribing to Pretty & Spice you represent and warrant that:

  • you are aged 18 or over;
  • all required registration information is complete and accurate;
  • you will contact us to maintain the accuracy of all required registration information provided;
  • you will keep your account confidential;
  • you will immediately notify us of any unauthorised use, or suspected unauthorised use of the account or any other breach of security; and
  • you will be solely responsible for all activity that occurs under your account.

Your complete order constitutes an offer to purchase a subscription box from Pretty & Spice. All orders are subject to acceptance by Pretty & Spice. We are not obliged to accept your order and may refuse any order at our discretion.

The subscription box service from Pretty & Spice consists of an initial charge once ordered and an account created, followed by monthly recurring payments on the 1st of each month. By entering into this agreement you acknowledge that your subscription is subject to an initial payment and recurring payments for an indefinite period, and you accept liability for all recurring payments. We can process recurring charges without further authorisation from you until you notify us that you wish to terminate your agreement or change your method of payment. Charges which have been incurred by you before we could reasonably act will not be affected by the giving of such notice.

Subscriptions to Pretty & Spice are not transferable and cannot be sold or traded.

Section 8 – Price and payments

The price of our monthly boxes will be as quoted on our website at any time. If at any time an incorrect price is quoted on our website we will rectify this as soon as possible. Persons who at such time have already subscribed to receive our monthly boxes shall be charged the price applicable on the date of despatch of the monthly box. We have the right to charge the correct recurring monthly cost from the following month onwards, should this occur.

We can choose to change the price or delivery charge due for our monthly boxes at any time. If the price changes for any reason those persons who at that time have already subscribed to receive our monthly boxes shall be notified as soon as reasonably practicable and in any event not less than 14 days before the start of any month. They shall have the option to terminate their agreement immediately or if they do not cancel before the despatch of the next monthly box accept their liability at that new price.

Your recurring payment will be collected on the 1st of each month. Monthly boxes will be dispatched on or around the 21st of each month.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

Section 9 – Voucher codes and promotions

Any voucher codes issued by Pretty & Spice will be provided with its own specific terms and conditions. General terms of use are:

  • Voucher codes are valid for specific lengths of time unless specifically stated.
  • Discount codes are limited to one per customer, and permission must be given to share any discount codes/special offers.
  • Voucher codes are not valid on any sale items or in conjunction with any other offer, promotion or discount code.

If you experience any issues trying to use a voucher code, please get in touch with us at

Occasionally, Pretty & Spice may include promotions or other offers on this website. Each promotion is subject to its own terms and conditions which will be published alongside the offer.

Section 10 – Delivery

Boxes can only be delivered to addresses within the United Kingdom of Great Britain and Northern Ireland, mainland Europe and other international countries.

We currently deliver our boxes via Royal Mail and/or reputable courier services. The courier company used will vary dependent on the geographic location of you the customer. Please note that delivery times within the UK are typically within 48 hours of the date of posting, 5-7 days from the date of posting for customers within the European Union and for customers based in other territories delivery may take between 7-10 days or longer. 

Pretty & Spice can choose to change our method of delivery at any time without prior notification.

Pretty & Spice will not be liable for any delays in the delivery of boxes. It is the responsibility of customers to report any undelivered boxes to us within 3 days of your expected delivery date. For information regarding our shipping dates please click HERE. Failure to comply will result in no refund being made if a refund is due.

Should your address details change, it is your responsibility to update your address details in the relevant section of the website or to contact us at You will be liable to pay for any boxes sent to the wrong address.

Section 11 – Cancellation rights

Following your initial order, you have the right to cancel contract between you and Pretty & Spice, without giving any reason, within 14 days. After the 14 days, the cancellation will not occur until the folowing month box dispatch time, so you will still receive the box. To notify us of your cancellation please email us at including the following details, so that we may promptly, process your request:

  • Full name
  • Postal address
  • Email address
  • Subscription box you subscribe to.

Alternatively, you can log in to your account to cancel.

We will aim to send you a cancellation acknowledgement within two working days of your cancellation email.

Pretty & Spice can choose to cancel your month to month subscription at any time without explanation.

If you no longer wish to be a subscription member and receive the Pretty & Spice box, you can cancel at anytime. If you choose to cancel your subscription, you must do so before the 1st of the month, and after the delivery date of that month to avoid being charged. Any cancellations that take place on or after the 1st of the month, up to 21st of the month, will be charged and you the customer will still receive that month’s box. Your cancellation will come into effect from the following month.

Section 12 – Returns

Products included in our monthly subscription boxes are carefully selected and you the customers’ preferences are taken into consideration. However should you be dissatisfied with any product you receive from us, please contact us using the details in the “Contact Us” section provided below.

Subject to your right to cancel, goods may be returned to us within the 14 working days from the date of delivery to you. This time is increased for European and international customers to 28 days.

Please email us in the first instance if you wish to make a return at

We strongly recommend that you send back products by Royal Mail Special Delivery (or an equivalent “signed for” delivery service) to ensure proof of delivery and insurance for the products. We cannot be responsible for any products which are lost in transit. Refunds will only be made to the card used to purchase the initial subscription service.

For more detail, please review our Returns Policy.

Section 13 – General conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 14 – Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 15 – Products or services

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 16 – Third-party links

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Section 17 – User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 18 – Indemnification

You agree to indemnify, defend and hold harmless SBW Marketing Ltd (trading as Pretty & Spice) and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 19 – Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 20 – Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 21 – Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 22 – Governing law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

Section 23 – Changes to terms of service

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 24 – Contact information

Questions about the Terms of Service should be sent to us at or you can write to us at:

SBW Marketing Ltd

Kemp House

152-160 City Road